TERMS & CONDITIONS

Last updated: [March 2026]

These Terms and Conditions govern your use of the website and services provided by [THE R3HAB LAB] (“we”, “us”, or “our”), a UK-based clinic offering manual therapy, exercise rehabilitation and complementary services. By booking an appointment or using our services, you agree to these Terms.

1. Services Provided

We provide services including (but not limited to):

Manual therapy
Exercise rehabilitation
Injury assessment and prevention
Postural and ergonomic advice

All treatment is provided by qualified and insured practitioners.

2. Eligibility

To receive treatment, you must:

Be aged 18 or over (or have parental/guardian consent if under 18)
Disclose relevant medical history and conditions
Not be under the influence of drugs or alcohol during appointments

3. Medical Disclaimer

Our services are intended to support your rehabilitation and physical wellbeing but are not a substitute for medical diagnosis or emergency care. Always consult with your GP or a medical specialist if you are unsure whether physical therapy is appropriate for your condition.

4. Bookings and Appointments

Appointments can be booked online, via phone, or in person.
You will receive confirmation of your booking by email or SMS.
Please arrive at least 5 minutes before your scheduled time.
Appointment time includes consultation, undressing, treatment, and payment.

Cancellations and Rescheduling

You must give at least 48 hours’ notice to cancel or reschedule.
If you cancel with less than 48 hours’ notice, your deposit will not be refunded.
No-shows will result in your deposit being retained.

Late Arrivals

If you arrive late, your session may be shortened to avoid impacting subsequent clients. You will still be charged the full amount.

5. Payments

Payment is required at the time of booking or immediately after treatment.
We accept [cash, card, online payments].
Prices for treatments are available on our website and are subject to change without prior notice.

6. Confidentiality and Data Protection

We take client confidentiality seriously. Your personal and medical information will be handled in accordance with UK GDPR and our Privacy Policy. Access to records may incur administrative charges.

7. Consent & Client Responsibilities

- Treatment will only proceed with valid informed consent, verbal or written.
- Clients must actively participate, follow home exercise plans, and inform the therapist of health changes or illness.

8. Limitation of Liability

While we take every care to provide high-quality services, we are not liable for:

Any adverse reactions that occur if you fail to disclose medical conditions
Outcomes that differ from client expectations (as recovery varies)
Delays or cancellations caused by factors beyond our control
Indirect or unexpected outcomes, except where there is proven negligence

9. Complaints

If you have a concern or complaint:

Step 1 – Informal Resolution
Please speak to your practitioner or contact the clinic directly

Step 2 – Formal Complaint
Submit your complaint in writing to: hello@ther3hablab.com
We will:

Acknowledge within 3–5 working days
Investigate your complaint
Provide a written response (usually within 20 working days)

Step 3 – Escalation
If unresolved, you may escalate to:

Relevant professional regulator (if applicable)
The Information Commissioner’s Office (ICO) (for data concerns)

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales